Booking Steps, Cancellation & Payment Methods:

BOOKING AND PAYMENT:

To make a booking you must send us a completely filled online Booking Form, with 25% deposit payment of the tour cost. This will constitute acceptance by you of these Terms and Conditions. The remaining balance could be paid 2 weeks before or the first day of the tour to our team (Driver or Guide) or in our office. The client is paying the bank charge himself/herself at the time of payment from his/her bank. A receipt will be provided as per the amount received in our account only.

PAYMENT METHODS:

  • 2-1: Bank Transfer:

    • Below are our Bank account details if you are willing to transfer the payment via your bank account, it takes at least 6 business days to reach our company bank account:

  • 1.SWIFT Code: BCPOMAMC
  • 2. Bank Name: BANQUE POPULAIRE
  • 3. Bank Address: Bd Moulay Rachid, 45000 Ouarzazate
  • 4. Bank account Number: 101 550 21211 17378980009 12
  • 5. Beneficiary: ROAM MOROCCO TOURS S.A.R.L

    • 2-2: Credit/Debit card Authorization Form:

    For the credit/debit card payment, we only accept Visa or MasterCard subject to additional transaction fee of 4%, will be added for card processing fee on top of the package bills. To pay your Morocco tour or trek bill offline by credit debit card, we need you to submit the following documents to our company:

  • 1. A copy of the cardholder passport
  • 2. A copy of your credit/debit card, both side
  • 3. A filled and signed authorization form mentioning the invoice amount inclusive of the 4% transaction fee. Please click here for authorization form as PDF file

    • 2-3: PayPal:

    We deal with PayPal account holders only, means you need to be registered beforehand with PayPal in order to pay an electronic invoice that we send to your e-mail address. All invoices are in USD or EURO currencies; MAD is not yet supported by PayPal system.

    3. CANCELLATION POLICY:

    Client shall submit a cancellation notice by e-mail with an authentic reason(s), and then refund procedure following the below timeframes:

  • 1. If cancellation is made before 4 weeks of the trip departure date, 25% of the total trip cost will be charged as cancellation, and the rest will be credited in their next trip or refunded after deducting the processing charge.
  • 2. If cancellation is made before 3 weeks of the trip departure date, 50% of the total trip cost will be charged as cancellation. Further will be same as above process.
  • 3. If Cancellation is made before 2 weeks of the trip departure date 70% of the total trip cost will be charged as cancellation.
  • 4. If cancellation is made within a week of departure or upon arrival, no refund shall be provided. Due payment should be made or claimed by legal process.

    • 4. LIABILITIES

    The company will not be liable regarding changes and alternations in the itinerary due to unavoidable circumstances such as natural calamities, political instability, flight cancellation or delay, sickness, or any kind of accident or extra cost incurred. All clients are advised to take out their own comprehensive insurance to adequately cover medical and personal accident risk even though we insure you to provide the best experience on your trip with us. During tours, transportation, hotel accommodation, and other services only act as an agent so in any way, Marrakech Sahara Tours will not be liable for any accident, damages, theft, loss, delay, or inconvenience caused in connection with the travel facilities arranged by the company, its employees or agents on deviation because of factors beyond our control.